IP Telephony, Video and Unified Communications
At the heart of IP Telephony and Unified Communications deployment are Call Control and Voicemail. Network Now has extensive experience in configuring and installing the entire Cisco Unified Communications Manager (CUCM) product suite as well as the entire Cisco Unity product line. Whether you require a small, single-site deployment using CUCM Express and Unity Express, a large multi-site, multi-cluster deployment with CUCM and Unity, or something in between, Network Now has the processes and engineering talent to get the job done right.
You may need to run systems simultaneously when migrating from a legacy PBX or Voice mail system. We will determine the best way to do this for the business. Sometimes the “Big Bang” approach to a cutover is needed instead, depending on the migration strategy. No matter your business requirements, the best options will be put in to action to ensure a successful project.
Furthermore, Network Now has extensive experience implementing IPFX systems for Cisco Unified Communications Manager or as standalone IPFX Director server as a solution for smaller sites. The Director is all-in-one solution comprising of all Call Control, Voicemail, Contact Centre, Presence, enhanced reporting and more.
Cisco IP Contact Centre Express
When migrating your existing Unified Communications System, you might want to consider a contact centre integration. IP Contact Centre is an IP-based automated call distribution system that queues and distributes incoming calls destined for groups of Call Manager users. The IP Contact Centre is easy to use, easy to deploy, secure and best of all increases contact centre agent flexibility.
Cisco Unified Presence
Cisco has created a feature that allows for instant feedback on co-worker presence and availability. Cisco Unified Presence allows co-workers to connect with each other instantaneously through the seamless transition of IM to Voice, Video and web collaboration. Office point to point chat, group chat and advanced capabilities such as Persistent chat are available, supported by a broad range of clients. Unified Presence opens any business up to Borderless Collaboration. Ask us for a demo today!
Video
You can save your organisation money, drive productive collaboration and conduct face-to-face discussions all the while reducing your carbon footprint by deploying real time, interactive Video Technology.
Whether you are interested in high definition, real time video like Sony, Cisco/ Tandberg, Radvision or Polycom video conferencing, or other desktop applications like video and digital signage, we have the expertise to help clients make the most of these powerful and transformative technologies. We are able to provide a range of solutions that will suit your budget and requirements.
We utilise the best resources and practices available at our disposal to work with clients with the goal of creating a complete video product portfolio, including but not limited to video conferencing, Telepresence, digital signage, desktop video, while PIP (Picture in Picture) or multiple monitors allow users to share presentations with remote parties.
The possibilities are endless, call us to discuss your options in this fast paced arenas.