FAQ

Which products do you sell, install and support?

We will only carry the best products, these include Cisco, Juniper, IBM and HP servers and enclosures, Bluecoat Proxy and Packetshaper. We also work with Websense and Microsoft in the interest of providing the most reliable products possible to our clients.

What are the main product lines you carry?

We carry only the latest technology from trusted brands; among these are Cisco, Juniper, Checkpoint, IBM, Websense and Microsoft.

What kind of support packages do you offer?

We offer a range of support packages that you can view by clicking here. Our support packages range in size and coverage, we offer continuous 24/7 monitoring and benchmarking through the use of our SysAlert service all the way down to  “Up, Down” Device alerts. Our SysAlert service allows monitors your system without missing anything. Reporting can be accessed monthly or in real time, distributed via email, instant messaging or by phone.

We have a small job, do you only work on large projects?

No, we cater to a range of different sized jobs.  We can customise our service to meet your business’ needs, whether they are on a large or small scale.

Is it possible to hire equipment for a one-off event?

Yes, you can hire equipment for a one-off event, whether it be a single switch or 1RU server right up to a fully populate Cisco Catalyst 6500s. Call us today to discuss your needs.

We are taking part in a trade show, are we able to hire equipment for a couple of days?

We will facilitate just about any request, if you need the equipment for a few days we can accommodate this requirement, with or withpout a technical resources. We can provide you with a single switch, router or 1RU server up to Cisco systems and blade centre enclosures for a major data centre migration.

We are a small business, we require a solution that meets our needs, not one that has been designed for a large business.  Can you help?

Some of our happiest clients are smaller businesses; they enjoy the fact that we are able to adapt our sophisticated technology and solutions to their requirements.

Are engineers available intrastate and interstate?

Yes, highly skilled engineers are sourced in both metropolitan and regional areas.

We already have the hardware, are you able to set up our internet connection and a VPN to our remote office? 

Yes, this possible, we would charge for time and materials or a simple fixed cost (depending on the devices we would be accessing)